| Services |
Activities |
| Voice and Data Networks |
-
- Implementation, upgrades and migration
- IP phone networks
- Monitoring and maintenance
- Integration with call center and BPO infrastructure
|
|
| Customer Support |
- Order management
- Order capture
- Billing & credit problems
- Technical queries
- Customer queries & complaints resolution
|
|
| Call Center Services |
- Ticket Generation
- Call Escalation/Resolution
- Bill Collection
- Cross-sell and Up-sell
- Relationship Management
- Lead generation/follow-up
|
|
| Document Management Services |
- Document Management
- Data entry service
- Scanning & OCR Service
- Digitization
- Indexing
- Drafting & Documentation
- Document Printing
- Records management and archival
|
|
| Retail Services |
- Billing & Collection
- Distribution Management
- Product Information requests
- Subscription Renewals
- Database maintenance
- Market Research/Opinion Polls
|
|
